Social Media Content Moderator - Spanish Bilingual- Onsite
Teleperformance USA
Okeechobee, FL
15 days ago
Job Description
Join Teleperformance USA as a Social Media Content Moderator, where you'll review and moderate user-generated content to ensure a positive experience for all users. This role offers a dynamic work environment with opportunities for growth, allowing you to interact with diverse individuals while safeguarding community standards.
Key Responsibilities
Moderate user-generated content to ensure compliance with community guidelines
Participate in refresher training to implement correct policies
Review and classify sensitive content according to client parameters
Investigate and resolve content-related issues
Comply with corporate confidentiality policies
Participate in continuous training programs
Provide trends and insights for process improvements
Remain up to date on workflow changes and policy updates
Required Qualifications
Strong spelling, grammar, and reading skills
Strong emotional intelligence and resilience
Attention to detail
Ability to be flexible to meet changing business needs
Logical problem-solving skills
Availability to work various shifts
Experienced with Windows operating systems
Strong computer skills
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED or higher
Preferred Qualifications
Experience in reviewing/monitoring social media
Consistent work history
Proven oral & written communication skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs