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Job Description
Join USAA as a Customer Service Advisor, where you'll provide exceptional service to military members and their families. You'll receive comprehensive training, develop your insurance expertise, and enjoy a supportive work environment. With opportunities for growth and a strong benefits package, your career at USAA will be fulfilling and impactful.
Key Responsibilities
Facilitate the member experience by answering phone calls, emails, and other requests from members
Assist members with quotes, binding new business, rating, policy, billing, payment, underwriting, and coverage provisions
Provide complete and accurate advice and solutions to member needs
Operate effectively in a contact center environment while navigating multiple systems
Maintain required Property & Casualty licenses and state registrations
Identify and control risks associated with business activities
Required Qualifications
High School Diploma or GED equivalent
Ability to provide exceptional customer service
Successfully acquire Property & Casualty license before date of hire
Preferred Qualifications
1 year of customer contact experience in a needs-based sales environment
US military experience through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and 16 paid volunteer hoursWellness programsCareer path planning and continuing education