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Job Description
Join Optum as an Associate Patient Care Coordinator and make a difference by providing patient-oriented service in a dynamic clinical environment. You'll enhance health outcomes by connecting patients with vital care and resources while enjoying comprehensive training and a supportive team culture.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter and verify patient data
Gathers necessary clinical information and processes referrals
Verifies insurance coverage and creates price estimates
Collects patient co-pays and conducts financial discussions
Identifies outstanding balances and attempts collection
Confirms and schedules patient services prior to hospital discharge
Responds to patient inquiries with compassion and respect
Generates, reviews, and analyzes patient data reports
Maintains up-to-date knowledge of registration requirements
Required Qualifications
High School Diploma/GED
1+ years of experience in a hospital, office setting, customer service setting or phone support role
Intermediate level of proficiency in typing skills
Ability to work a full-time scheduled with any shift during a 24-hour, 7 day a week schedule
Driver's license and access to reliable transportation
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options and Health Spending/Saving AccountsDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits