Join USAA as a Bodily Injury Claims Adjuster, where you'll manage complex injury claims while delivering exceptional service to our members. This hybrid role allows you to work in the office three days a week in various locations, offering a fulfilling career with comprehensive benefits.
Key Responsibilities
Adjust complex auto bodily injury claims and UM/UIM claims
Investigate loss details and determine legal liability
Evaluate, negotiate, and adjudicate claims
Manage assigned claims workload and provide status updates
Collaborate with team members and vendors for claims resolution
Deliver concierge-level member service
Support workload surges and catastrophe response operations
Ensure compliance with risk and compliance policies
Required Qualifications
High School Diploma or General Equivalency Diploma
4 years auto claims and injury adjusting experience
Advanced knowledge of auto claims contract and state laws
Advanced negotiation and communication skills
Strong time-management and decision-making skills
Knowledge of human anatomy and medical terminology
Ability to exercise sound financial judgment
Acquisition of insurance adjuster license within 90 days
Preferred Qualifications
2 or more years of catastrophic injury experience
Experience handling UM/UIM injury claims
College Degree (Bachelor’s or higher)
Insurance Designation
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education