Join USAA as a Licensed Insurance Customer Service Advisor and empower members to achieve financial security. With comprehensive training and flexible work options, you’ll provide essential support in the insurance field while enjoying competitive pay and exceptional benefits.
Key Responsibilities
Facilitate member experience through various communication channels
Assist members with insurance quotes, binding new business, and policy changes
Provide complete and accurate advice on insurance products and services
Navigate multiple systems while maintaining engaging member interactions
Maintain required licenses and ensure compliance with policies
Required Qualifications
High School Diploma or GED equivalent
Currently active Property and Casualty or Personal Lines license
1 year of customer service experience in insurance or financial services
Ability to prioritize and multi-task
Preferred Qualifications
US military experience or military spouse/domestic partner
Prior experience in a fast-paced contact center environment
1+ years of direct sales or upselling/cross selling experience
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education