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Senior Systems Analyst, Client Integration Support - Retirement Business Services - Hybrid

Charles Schwab

Bellevue, IA
18 days ago

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Job Description

Join Charles Schwab as a Senior Systems Analyst in Client Integration Support, where you'll play a vital role in onboarding Personal Choice Retirement Accounts and Health Savings Accounts. Collaborate with multiple teams to ensure seamless client integrations and leverage your expertise to enhance client experiences in a dynamic financial services environment.

Key Responsibilities

  • Coordinate during client development, testing, and deployment integration
  • Understand clients' business requirements and integration needs
  • Provide hands-on support and troubleshooting during implementation
  • Work with the Agile delivery team to craft customer-centric user stories
  • Monitor clients' daily file transmission
  • Prepare and participate in Quarterly installs for system enhancements

Required Qualifications

  • Subject matter expert on Brokerage Plans and account integrations
  • Experience in financial services
  • Degree or equivalent experience
  • Strong communication skills - written and verbal
  • Proficiency with Microsoft office applications
  • Capable of working independently and as part of a team
  • Demonstrated success in supporting multiple projects
  • 2-3 years Data analysis
  • 3-4 years strong analytical problem-solving skills
  • 3-4 years Agile (scrum) experience; creating and prioritizing stories in JIRA
  • 2 years SQL, script writing

Preferred Qualifications

  • 4-7 years’ experience in Self Directed Brokerage Accounts
  • 3-4 years’ experience with Popweb, Client Central, Scube, SAC and EMTR
  • 2 years SAFe experience; PI/Sprint planning, Agile ceremonies
  • SAFe certified
  • API experience

Benefits & Perks

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 yearsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance