As a Customer Experience Coordinator at Dolphin Ears, you'll enhance customer satisfaction for our dolphin tours and yacht charters by addressing inquiries and resolving issues. Join a fun-loving team dedicated to providing unforgettable water adventures.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers with booking tours and answering questions about services
Resolve customer complaints efficiently and effectively
Provide feedback to management regarding customer trends and issues
Required Qualifications
High school diploma or equivalent
Proven experience in customer service or support roles
Excellent communication skills
Friendly demeanor
Ability to work flexible hours including weekends
Preferred Qualifications
Additional education in hospitality or related field
Benefits & Perks
Competitive salary with performance bonusesFlexible working hours with hybrid optionsOpportunities for career advancement within the company