Join our team as a Member Services Specialist, where you'll resolve member issues and provide exceptional service while promoting our financial products. This hybrid role requires strong communication skills and a commitment to customer satisfaction.
Key Responsibilities
Identify and resolve Member issues
Cross-sell Credit Union products and services
Support and provide service via phone, fax, or email
Handle special telephone tasks
Manage job stress and upset members
Process non-cash teller transactions
Required Qualifications
Customer Service skills
Call Center experience
Financial services knowledge
Telephone communication skills
Preferred Qualifications
Bilingual Spanish
2 years of call center experience
Experience in Financial Services or Insurance Industry