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Job Description
Join Optum as an Associate Patient Care Coordinator and play a vital role in supporting patients and clinical staff. You'll assist with patient check-ins, paperwork, and ensure a welcoming environment, all while contributing to a transformative approach in behavioral health care.
Key Responsibilities
Review patient charts and verify consents and insurance
Complete patient check-in and check-out processes
Assist with onboarding new patients and ensure paperwork is completed
Process payments and assist with scheduling of existing patients
Answer phone calls and manage patient communications
Support prescribers with prior authorizations and lab tests
Ensure work locations are welcoming and maintain patient confidentiality
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret various data and instructions
Written and verbal communication skills
Ability to work independently and as part of a team
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options and Health Spending/Saving accountsDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits