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Assistant Store Leader, Customer Experience & Outreach

Crate & Barrel

Coral Gables, FL
2 days ago

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Job Description

Join Crate & Barrel as an Assistant Store Leader, where you'll empower a sales team to deliver exceptional customer experiences. You'll act as a mentor, driving sales while fostering a positive team culture and ensuring customer satisfaction.

Key Responsibilities

  • Manage and delegate workload in collaboration with the Store Leader
  • Establish and communicate critical metrics and expectations
  • Coach, teach, and train store associates
  • Promote and drive sales as Leader on Duty (LOD)
  • Analyze results and translate into actionable goals
  • Ensure excellent customer service
  • Communicate with management regarding sales and associate performance
  • Stay updated on store initiatives

Required Qualifications

  • 2+ years customer service or retail leadership experience
  • High school diploma/GED or equivalent

Preferred Qualifications

  • Associate degree or equivalent preferred