Join Blue Shield of California as a Clinical Services Coordinator Specialist, where you will lead non-clinical operations within the Care Management Department, ensuring efficient workflows and supporting a dedicated team. Your bilingual skills and extensive experience will be key in enhancing member care and team effectiveness.
Key Responsibilities
Oversee daily operations of the PHP – Care Management Department
Support Case Management services and coordinate care for members
Monitor and review staff activities, providing consistent feedback
Collaborate with management on policies and procedures
Generate and monitor reports on team performance
Conduct daily and monthly meetings
Assist with issue resolution and team member support
Required Qualifications
High school diploma or equivalent
Bilingual Spanish
Minimum of 7 years of experience
Advanced knowledge within a specific discipline
Preferred Qualifications
Vocational or technical education
Understanding of member engagement principles
Knowledge of health issues and medical terminology