Senior Patient Care Coordinator/Medical Assistant - Seattle, WA
Optum
Seattle, WA
2 days ago
$19.86 - $38.85
Job Description
Join Optum as a Senior Patient Care Coordinator and make a meaningful impact on health outcomes. In this role, you'll provide essential support to our care teams, ensuring seamless patient experiences while adhering to high standards of customer service and operational efficiency.
Key Responsibilities
Provide front and back-office support in a float Patient Care Coordinator/Scheduler role
Answer phone calls from multiple queues
Provide high-level customer service
Review and process prior authorization requests
Verify patient insurance eligibility and benefits
Intake and update demographic information for patients
Schedule patient appointments for multiple providers
Handle incoming referrals and communications
Prepare exam rooms for patients
Document patient encounters in Epic
Required Qualifications
High School Diploma/GED (or higher)
3+ years of customer service experience
1+ years of medical front office or surgery scheduling experience
1+ years of basic computer software experience
1+ years experience as an MA-R or an MA-C
Preferred Qualifications
Surgery scheduling experience
EPIC experience
Prior authorization experience
Benefits & Perks
Paid Time Off and paid holidaysMedical, Dental, Vision, Life, and Disability insurance401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits