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Senior Patient Care Coordinator/Medical Assistant - Seattle, WA

Optum

Seattle, WA
2 days ago
$19.86 - $38.85

Job Description

Join Optum as a Senior Patient Care Coordinator and make a meaningful impact on health outcomes. In this role, you'll provide essential support to our care teams, ensuring seamless patient experiences while adhering to high standards of customer service and operational efficiency.

Key Responsibilities

  • Provide front and back-office support in a float Patient Care Coordinator/Scheduler role
  • Answer phone calls from multiple queues
  • Provide high-level customer service
  • Review and process prior authorization requests
  • Verify patient insurance eligibility and benefits
  • Intake and update demographic information for patients
  • Schedule patient appointments for multiple providers
  • Handle incoming referrals and communications
  • Prepare exam rooms for patients
  • Document patient encounters in Epic

Required Qualifications

  • High School Diploma/GED (or higher)
  • 3+ years of customer service experience
  • 1+ years of medical front office or surgery scheduling experience
  • 1+ years of basic computer software experience
  • 1+ years experience as an MA-R or an MA-C

Preferred Qualifications

  • Surgery scheduling experience
  • EPIC experience
  • Prior authorization experience

Benefits & Perks

Paid Time Off and paid holidaysMedical, Dental, Vision, Life, and Disability insurance401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits