Join Wegmans as a Customer Service Manager and lead a team dedicated to providing exceptional customer experiences in a dynamic retail environment. You'll oversee daily operations and employee development, ensuring a culture of service excellence.
Key Responsibilities
Independently manage store operations between daytime and nighttime hours
Partner with department management to prioritize and delegate tasks
Manage performance of a team of Customer Service employees
Provide incredible customer service to customers and employees
Quickly react to operational challenges
Participate in and/or lead special projects across the store
Required Qualifications
Customer service experience, preferably in a food service, grocery or retail setting
Proven ability to multi-task and handle interruptions in a fast-paced environment
Computer skills
Preferred Qualifications
Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters
Benefits & Perks
Paid time off (PTO)Higher premium pay rates for overtime, Sundays, or holidaysHealth care benefitsRetirement plan with a 401(k) matchScholarship programLiveWell Employee & Family program