Patient Access Specialist (Financial Counselor) - Gilbert, AZ
Optum
Gilbert, AZ
1 month ago
$16.88 - $33.22
Job Description
Join Optum as a Patient Access Specialist (Financial Counselor) in Gilbert, AZ, where you'll be the first point of contact for patients, assisting them with insurance verification and financial processes. Enjoy comprehensive training and a supportive work environment dedicated to improving health outcomes in the community.
Key Responsibilities
Verifies insurance eligibility and benefits on all assigned accounts
Obtains referral, authorization and pre-certification information
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Trains staff on computer systems and new processes
Functions as a Superuser for primary computer systems
Proactively identifies and leads department process improvement opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements
Required Qualifications
High School Diploma/GED (or higher)
2+ years of experience in Customer Service such as hospital, office setting, customer service setting, or phone support
1+ years of electronic health record experience
Ability to work 100% onsite at Mercy Gilbert Medical Center
Ability to work Sunday - Wednesday 8:00am – 6:30pm
Must be 18 years of age or older
Preferred Qualifications
1+ year of experience with prior authorizations
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
$2,000 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution