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Job Description
Join Optum as a Central Scheduler in Mount Kisco, NY, where you'll play a key role in enhancing patient care by efficiently managing appointments and supporting a dedicated healthcare team. Work in a dynamic environment with cutting-edge technology, focused on delivering excellent customer service and achieving clinical goals.
Key Responsibilities
Obtain accurate and updated patient information
Perform insurance verification on the date of service
Schedule appointments and procedures efficiently
Confirm and manage scheduled appointments
Answer incoming and outgoing telephone calls promptly
Perform referral documentation promptly
Follow up on scheduling specialist appointments and obtaining lab results
Adhere to Optum Employee Policies and maintain patient confidentiality
Participate in planning and implementing care with the multidisciplinary team
Provide effective communication to patient/family and other health care professionals
Comply with administrative policies to ensure quality of care
Cross-train and assist in other locations if needed
Required Qualifications
High School Diploma / GED (or higher)
1+ years of customer service or healthcare related experience
Advanced level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
Ability to cover other offices if needed
Preferred Qualifications
1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Experience working with an electronic health record (EPIC)
Knowledge of medical terminology
Knowledge of complex chemotherapy scheduling and treatment cycles
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)