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Job Description
Join Citizens as a Teller where you will make a real difference for customers by providing exceptional service and personalized financial solutions. This role offers meaningful work, community engagement opportunities, and career growth through training and development.
Key Responsibilities
Greet customers in the lobby
Demonstrate the use of mobile apps and ATMs for transactions
Provide personalized advice and solutions to help customers achieve financial goals
Educate customers on Citizens products and benefits
Follow financial policies and procedures, including cash handling and compliance with laws
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off for volunteering