The Credentialed Trainer at Christus Health is responsible for training delivery and support related to assigned applications, ensuring end users can effectively utilize the system. The role involves collaboration with various stakeholders to facilitate effective training and support for electronic health records.
Key Responsibilities
Help plan, organize, and teach classes for electronic health record implementation
Collaborate with end users and Principal Trainers for training alignment
Provide onsite end user support and proactively seek support needs
Create and customize job aides and training materials
Attend meetings, produce deliverables, and escalate issues as needed
Deliver training including workflow-based and role-specific class content
Required Qualifications
High School diploma
Two + years of experience with education, EPIC end user, or related field
Proven track-record of successfully delivering projects on time and within budget
Preferred Qualifications
Associate degree
Experience with adult learners, in-person, and virtual training
Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications
Experience in instructional design, training, using Epic system
Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience
Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word
Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists
Experience with any industry LMS (Learning Management System)
Achieve designated Epic Credentialed status within 6 months of hire