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Customer Service-Worksite Representative

TEKsystems

Chicago, IL
27 days ago
$22.00 - $23.00

This Job Position Has Expired

This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

As a Customer Service Worksite Representative, you will be the first point of contact for customers, addressing their service concerns and inquiries. Your professionalism and knowledge will create positive customer experiences while meeting departmental performance standards.

Key Responsibilities

  • Support policyholders with insurance product information
  • Answer client calls and respond to policyholder inquiries
  • Provide detailed information about policy statuses
  • Assist with basic technical troubleshooting
  • Send transfers to the sales team to increase revenue
  • Handle claim intake for clients
  • Meet or exceed departmental standards for KPIs
  • Represent organizational values and provide feedback

Required Qualifications

  • 2 – 3 years’ experience in customer service
  • High School diploma

Benefits & Perks

Medical, dental & vision insuranceCritical Illness, Accident, and Hospital insurance401(k) Retirement PlanLife Insurance (Voluntary Life & AD&D)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)