The Opportunity
The Strategic Consultant will be responsible for developing, leading, and executing the Global Workforce Management strategic roadmap and initiatives for Operations to deliver the highest impact to customers while achieving expected business results. As a Strategic Consultant, you will leverage operational data, customer experience insights (VOC), and subject matter experts to identify opportunities to enhance Operations global operating model and establish standards. This role will drive program, strategic vision and initiatives, direction and coordination on specific efforts. They will identify opportunities and work with stakeholders.
For this role we are searching for candidates with skillsets consisting of customer centricity, stakeholder management, global operations and standards, and change management. The ideal candidate must be experienced in managing cross-functional initiatives and partnering with business partners. Candidates will also need to be able to proactively plan while being comfortable in adjusting quickly as needs change. Ideal candidates will be able to both dive into details while keeping the big picture in mind. The Strategic Consultant will also serve as the Supplier Engagement Manager to Operations global vendors.
Finally, in this role as with all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
The Impact
Minimum Qualifications
Preferred Qualifications
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.