Join Enterprise Bank and Trust as a Bilingual Financial Services Representative, where you'll provide exceptional customer service in Mandarin and Cantonese while assisting clients with their banking needs. This role is pivotal in fostering long-term relationships and supporting community growth.
Key Responsibilities
Assist clients with account openings and loan applications
Perform teller duties including client transactions and cash handling
Respond to customer inquiries in person and by phone
Develop and maintain long-term client relationships
Participate in training programs for skill enhancement
Comply with company policies and regulations
Required Qualifications
Fluency in Mandarin and Cantonese
Strong math and problem-solving skills
Excellent interpersonal and customer service skills
Ability to maintain confidentiality
Team-oriented with a positive attitude
Strong oral and written communication skills
Ability to operate standard office equipment
Ability to prioritize and handle multiple tasks
Strong organizational skills and detail-oriented
Knowledge of bank operations and products
Preferred Qualifications
Associate's degree in business-related field
Two years of related experience
Experience in a goal-oriented environment
Customer service experience
Benefits & Perks
Annual paid volunteer time offCharitable-matching opportunitiesCareer growth opportunities