Join Optum as a Clinical Administrative Coordinator and play a vital role in improving health outcomes. You'll manage member intakes, coordinate with healthcare providers, and support clinical staff, all while thriving in a dynamic, customer-focused environment.
Key Responsibilities
Manage administrative intake of members
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers
Other duties as assigned
Required Qualifications
HS Diploma / GED (or higher)
2+ years of customer service experience
Beginner level of experience with MS Word, Excel and Outlook
Preferred Qualifications
Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physician's office or medical clinic setting
A clerical or administrative support background
Experience working in a call center
eClinical experience
Knowledge of ICD-9 and CPT codes
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution