Join Citizens as a Customer Service Representative and provide exceptional support to our customers. You will handle a variety of inquiries, build relationships, and receive extensive training to enhance your skills in a collaborative environment.
Key Responsibilities
Field a diverse range of incoming customer calls to provide high-quality solutions
Help customers improve their banking experience and build relationships
Receive extensive paid training to prepare for customer inquiries
Required Qualifications
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role
Computer proficiency
Strong verbal communication skills
Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency
Preferred Qualifications
Experience recommending and referring products/services to customers
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off for volunteering