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Job Description
Join Optum as an Associate Patient Care Coordinator and play a crucial role in enhancing patient experiences. You will provide essential clerical and administrative support in a fast-paced clinical environment while benefiting from a comprehensive package of rewards and development opportunities.
Key Responsibilities
Provide patient-oriented service in a clinical or front office setting
Perform clerical and administrative duties related to patient care
Communicate directly with patients and families to complete the registration process
Utilize computer systems to enter and verify patient data
Collect patient co-pays and discuss financial obligations
Confirm and create scheduled appointments for patient services
Generate, review, and analyze patient data reports
Required Qualifications
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Must be 18 years of age or older
Experience with Microsoft Office products
Preferred Qualifications
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Medical Plan optionsHealth Spending Account or Health Saving Account participationDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee Assistance ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)Paid Time Off and 8 Paid Holidays