Join Avis Budget Group as a Customer Experience Specialist and be the front-line representative delivering exceptional service to our valued customers. In this fast-paced role, you will ensure seamless logistics and personalized interactions from rental to return, making a significant impact on customer satisfaction.
Key Responsibilities
Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
Communicate proactively with premium-level customers via phone, text, email, and app to confirm logistics and special requests
Greet customers warmly upon arrival, assist with luggage, and provide an overview of the rental vehicle
Provide premium customer experience by delivering vehicles directly to customers
Required Qualifications
Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours including evenings, weekends, and holidays
Willingness to work outdoors in all weather conditions
Ability to lift up to 50 pounds and perform various physical movements
Benefits & Perks
Bi-weekly hourly wageOn-the-job trainingPaid time offMedical, Dental and Other InsuranceFlexible spending account for public transportation or parking expensesRetirement benefits (401k)Employee discounts on car rental and vehicle purchases