Join Optum as an Associate Patient Care Coordinator and be part of a team revolutionizing behavioral health care. You'll support patients and clinical staff, manage patient communications, and ensure a welcoming environment, while making a real difference in many lives.
Key Responsibilities
Review each patient’s chart prior to appointment and ensure consents and insurance verification is complete
Complete patient check in and check out; obtain registration forms and verify insurance eligibility
Assist with onboarding new patients and ensure paperwork is completed
Process payments or co-pays, deductibles, and missed appointment fees
Assist in scheduling existing patients and manage internal referrals
Answer phone calls and record requests in the EHR system
Support prescribers in filing prior authorizations and monitoring lab tests
Order and restock supplies
Ensure all locations are welcoming and adhere to brand guidelines
Maintain patient confidentiality
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences
Ability to work independently, as well as be part of the team
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)