The Director of Operations oversees the agency's real estate portfolio across New York City, ensuring efficient property operations and compliance with safety standards. This role involves managing teams, collaborating with contractors, and developing metrics for continuous improvement.
Key Responsibilities
Supervise day-to-day operations for agency properties across NYC
Monitor and ensure response to open sysaid tickets
Manage and mentor area managers and teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure compliance with life safety standards
Develop performance metrics for operational effectiveness
Implement process improvements for efficiency
Required Qualifications
10 years working as a tradesperson
5 years of managerial experience
Experience with technical building systems
Understanding of maintenance operations
Experience with vendor management
Familiarity with work order tracking systems
Preferred Qualifications
Experience in a hybrid role
Familiarity with life safety system requirements
FDNY licenses such as an F80
Ability to develop and analyze performance metrics