Transdev is seeking a dedicated Dispatcher/Controller in Phoenix, AZ, to oversee road service and provide exceptional customer support. This full-time role offers a competitive salary and comprehensive benefits in a dynamic and safety-oriented environment.
Key Responsibilities
Oversee road service assigned carriers by tracking trip performance measures
Provide customer support regarding customer trips
Manage emergency situations for vehicle operators
Manage daily service by reviewing route performance
Provide verbal direction to Bus Operators
Collaborate with local operating divisions and clients regarding service interruptions
Document service incidents
Support Bus Operators regarding safety and scheduling
Required Qualifications
High School Diploma or GED
3-5 years' experience dispatching
Excellent verbal, interpersonal and customer service skills
Excellent skills in Microsoft Office
Ability to use and master specialty transit-related software programs
Ability to work effectively with little to no direct supervision
Ability to quickly gain a thorough understanding of routes, schedules, fare structures, rules, company policies and procedures
Must possess the capability to work in a team-oriented environment
Problem solving and analytical skills
Ability to type at least 35 WPM
Knowledge of two-way radio systems
Preferred Qualifications
Technical Degree
Knowledge of the Metropolitan Phoenix area
Knowledge of or ability to learn working systems of buses
Benefits & Perks
Vacation: minimum of two weeksSick days: 5 daysHolidays: 7 days401(k) retirement planMedical, dental and vision insuranceLife insuranceShort-term disabilityVoluntary long-term disability