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Job Description
As a Citizens Teller, you'll play a vital role in providing exceptional service to customers, assisting them with transactions, and offering personalized financial solutions. Your ability to connect with customers and leverage technology will help them achieve their financial goals while benefiting from a supportive and community-focused work environment.
Key Responsibilities
Greet customers in lobbies and assist with transactions
Demonstrate use of mobile app and ATMs
Provide personalized advice and solutions to help customers achieve financial goals
Educate customers on Citizens products and benefits
Follow financial policies and procedures, including cash handling and regulatory compliance
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology
Ability to work branch hours, including weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off annually for volunteering