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Job Description
Join Optum as a Patient Registration Specialist and play a vital role in facilitating patient admissions at a leading cancer center. Utilize your skills to ensure accurate patient information and enhance health equity while enjoying a supportive workplace with generous benefits.
Key Responsibilities
Communicate directly with patients and/or families to complete the registration process
Respond to patient and caregivers' inquiries with compassion
Obtain benefits and insurance verification
Collect point of service cash, co-pays, deductibles, and coinsurance
Accurate computer data entry and document scanning
Organize and schedule patient services and appointments
Register and pre-register patients for various cases
Work with Patient Registration and Electronic Medical Record systems
Generate and analyze patient data reports
Required Qualifications
High School Diploma/GED (or higher)
2+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
1+ years of customer service experience
1+ years of experience with insurance policies and procedures
Ability to work day shifts, Monday through Friday 7am - 5pm
Preferred Qualifications
Bilingual fluency with English & Spanish
Working knowledge of facility pricing structure and cost estimates
Knowledge of ICD9 (10) and CPT terminology
Understanding of Medical Terminology
Previous experience in collecting patient copays, deductibles, etc.
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPerformance-based bonuses2 weeks of paid training