As a Tour & Charter Support Specialist at Dolphin Ears, you will enhance the customer experience for our dolphin tours and yacht charters. You will address inquiries, resolve issues, and provide vital information, all in a fun-loving environment dedicated to unforgettable adventures.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers with booking tours and answering questions about services
Resolve customer complaints efficiently and effectively
Provide feedback to management regarding customer trends and issues
Required Qualifications
High school diploma or equivalent
Proven experience in customer service or support roles
Excellent communication skills
Friendly demeanor
Ability to work flexible hours including weekends
Preferred Qualifications
Additional education in hospitality or related field
Benefits & Perks
Performance bonusesFlexible working hours with hybrid optionsOpportunities for career advancement