Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll leverage your expertise to transform client operations, drive technological innovation, and mentor teams. You'll play a pivotal role in shaping customer service strategies and building BCG's intellectual capital.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Manage teams and guide project execution
Develop an external profile and build a network of industry contacts
Act as a trusted advisor to senior clients
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations
Deep functional expertise and recognized as a trusted advisor
Expertise in driving improvements across operations, people, and technology challenges in customer service
Strong knowledge of digital improvement technologies
Professional network within the industry
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Intellectual curiosity with a desire to be a thought leader
Preferred Qualifications
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for doctor visits and prescriptionsDental and vision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits