Join TEKsystems as a Licensed Customer Service Representative in a hybrid role where you'll help small business owners with their insurance needs. Enjoy competitive pay, extensive training, and a supportive team culture while making an impactful contribution to customer satisfaction.
Key Responsibilities
Deliver industry-leading service with prompt, one-call resolution
Multitask across systems for documentation, call handling, and follow-ups
Foster a team-oriented culture focused on customer satisfaction and company growth
Handle inbound calls from existing clients regarding policy updates and changes
Manage cancellation retention and autopay setup
Timely entry of inbound leads
Required Qualifications
Associate’s degree in any field (Bachelor’s preferred)
Active Property & Casualty license
Minimum 2 years of call center experience
Preferred Qualifications
Experience in insurance sales
Familiarity with professional liability
Small business insurance
Workers’ compensation
General liability
Business Owners Policy (BOP)
Commercial auto or umbrella policies
Benefits & Perks
Medical, dental & vision insuranceCritical Illness, Accident, and Hospital coverage401(k) Retirement PlanLife Insurance (Voluntary Life & AD&D)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)