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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you'll play a vital role in delivering exceptional customer service. Engage with diverse customers, resolving inquiries and providing solutions in a collaborative environment. This position offers a unique opportunity for growth in a supportive and dynamic workplace.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with the correct price plan