As a Referral Coordinator, you will assist older adults in navigating community resources and ensuring they receive the services they need. This role requires strong communication skills and a compassionate approach to support clients effectively.
Key Responsibilities
Receive incoming calls to identify needs and offer referrals
Record details of each call and maintain client information
Research and retrieve information on public and private resources
Connect callers with suitable agencies and follow up on referrals
Offer unbiased information about long-term care options
Uphold confidentiality and privacy standards
Maintain case narratives and client conditions
Participate in community outreach activities as needed
Assist with emergency response efforts
Support the team in administrative tasks
Required Qualifications
Bachelor’s degree in a human services field
OR Associate’s degree in a human services field with at least two years of relevant experience
OR High school diploma (or GED) plus four years of directly related experience
Background in information/referral services, case management, call center support, social services, or similar role
Strong verbal communication skills
Ability to work independently and collaboratively
Proficiency in Microsoft Office (Word, Excel, Outlook)
Accurate typing at a minimum of 35 words per minute
Solid English grammar and spelling
Preferred Qualifications
Knowledge of or willingness to learn about aging services and community resources