Emergency Department Patient Registration Representative - Chandler, AZ
Optum
Chandler, AZ
14 days ago
$16.00 - $28.85
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Job Description
Join Optum as an Emergency Department Patient Registration Representative and play a crucial role in providing patient-oriented service in a dynamic healthcare environment. Your contributions will directly enhance patient experiences and health outcomes while being part of a diverse team focused on health equity.
Key Responsibilities
Complete the registration process by collecting patient demographics and verifying insurance eligibility.
Utilize computer systems to enter and verify patient data.
Gather necessary clinical information and process referrals and pre-authorizations.
Collect patient co-pays and discuss financial obligations with patients.
Identify outstanding balances and attempt to collect any amounts due.
Respond to patient inquiries with compassion and respect.
Generate and review patient data reports.
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work day shift hours during the duration of new hire orientation
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving accountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)