Join Zendesk as a Senior Operations Manager to lead operational efforts that enhance collaboration across product development and engineering teams. This role is crucial for optimizing workflows and scaling hiring processes in an AI-driven SaaS environment.
Key Responsibilities
Operationalize and scale hiring and onboarding processes
Collaborate with product and engineering leadership to boost team productivity
Design and implement scalable workflows for cross-functional collaboration
Enhance team health and performance through feedback and resource planning
Support release planning and standardization
Work with Recruiting and HR to optimize candidate experience
Develop and maintain hiring playbooks and onboarding documentation
Track and report key hiring and staffing metrics
Facilitate continuous process improvements among recruiters and hiring managers
Required Qualifications
Strong organizational and coordination skills
Proven experience operationalizing talent acquisition processes in technology or SaaS environments
Excellent communication skills
Data-driven with skills in tracking, analyzing, and reporting hiring metrics
Preferred Qualifications
Familiarity with AI product roles and engineering hiring practices
Experience in AI-driven SaaS or enterprise software
Benefits & Perks
Hybrid working modelOpportunities for bonuses and incentivesInclusive workplace culture