Join Citizens as a Mortgage Regional Sales Manager for the New England region, leading a team of Mortgage Loan Officers to support growth initiatives. Drive performance, establish policies, and ensure exceptional customer service while fostering a collaborative culture.
Key Responsibilities
Establish internal policies and procedures on loan relationship management
Direct, motivate, and evaluate loan service team members
Supervise the New England team and identify training needs
Monitor activities related to the loan servicing lifecycle
Manage relationships with vendors and IT regarding loan servicing software
Communicate with all levels of management and maintain professional relationships
Develop and maintain team relationships between Sales and Operations Teams
Ensure clear customer-focused communication throughout the loan process
Maintain knowledge of Citizens products, policies, and industry standards
Evaluate and report employee performance
Forecast to meet monthly closing goals
Maintain superior customer service levels
Required Qualifications
10 plus years Mortgage Banking Sales & Leadership Experience
Extensive in market experience for the New England region
Proven ability to recruit top talent in Loan Officers
Ability to coordinate across the enterprise with multiple business lines
Understanding of corporate and division performance standards and fiscal goals
Compliance with Mortgage Loan Originators requirements set forth in the SAFE Act
Preferred Qualifications
Bachelor's Degree
Benefits & Perks
Customer-centric cultureAccess to training and tools for career growth