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Job Description
As an Associate Director at BCG, you'll lead transformational projects in customer service excellence, leveraging advanced technology and deep industry expertise. This role involves guiding teams, mentoring talent, and contributing to BCG's intellectual capital while positioning yourself as a thought leader in the field.
Key Responsibilities
Transform customer service operations for clients
Build and contribute to BCG’s intellectual capital
Scope and structure project work
Onboard team members and guide them throughout projects
Generate interest and excitement about expertise area
Coach and mentor team members
Develop an external profile and build a network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a track record of IP development
Recognized as a trusted advisor to senior executives
Expertise in driving improvements across operations, people, and technology in customer service
Strong knowledge of leading technology solutions
Excellent multi-tasking skills
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader
Preferred Qualifications
Consulting experience
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and eligible family membersLow copays for medical visits and prescriptionsDental coverage with orthodontia benefitsVision insurance coverageReimbursement for gym memberships and fitness activitiesFully vested retirement contributionsGenerous paid time off including holidays and office closurePaid parental leave and family benefits