Manager of Application development (Full Time)

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Concessions Manager is responsible for managing venue concessions, restaurant, and bar operations. This includes inventory controls, product ordering, employee training, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, supervision, warehouse oversight, troubleshooting, event planning support, food preparation, and other tasks assigned by the DFB. The Concessions Manager must provide high-level event oversight, technical proficiency, and operational support to ensure the smooth operation of the Convention Center's Concessions Department. The Concessions Manager will supervise, coach, counsel, direct, train, and mentor employees, and may initiate employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. They will oversee employee performance issues and manage employee relations to ensure a positive work environment. The employee must maintain excellent attendance and be available to work a variable, event-driven schedule including evenings and weekends. Benefits for Full-Time roles include: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation, sick days, and holidays). About the Venue Located in downtown Providence, the Rhode Island Convention Center (RICC) features 100,000 sq ft of exhibition space, 20,000 sq ft of ballroom space, 23 meeting rooms, and more. It is connected to the Omni Providence Hotel, which offers additional meeting space, making it an ideal venue for various events. Responsibilities Manage and mentor concessions staff, including disciplinary actions and performance documentation. Ensure proper setup of concessions locations, inventory verification, sanitation standards, and operational readiness. Oversee all concessions operations during events, including staffing, equipment, POS systems, guest service, and cleanup. Supervise and ensure compliance with all safety and alcohol distribution policies. Conduct post-event evaluations, data tracking, and reporting. Provide ongoing training and foster a positive workplace environment. Qualifications Associate’s Degree in Culinary Management, Business Management, or related field, with two or more years of concessions management experience, or four+ years of supervisory experience in food & beverage. Proficiency in computer applications, POS systems, and inventory management. Experience training staff and volunteers. Knowledge of sanitation, food handling, and alcohol service policies. food safety and alcohol service certifications preferred. At OVG, we value diversity and are committed to creating an inclusive environment.