Patient Services Representative - Indianapolis, IN
Optum
Indianapolis, IN
11 days ago
$16.00 - $27.69
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative, where you'll provide vital front office support in a healthcare setting. Your role will involve appointment scheduling, patient registration, and ensuring exceptional service to improve health outcomes in the community. Be part of a diverse team that values inclusion and career growth.
Key Responsibilities
Provide exceptional service to all customers
Greets patients as they arrive and manages wait time
Complete check-in and check-out tasks including insurance verification
Collects co-payments and issues receipts
Manages cashier box and daily deposits
Processes walk-in patients and visitors
Answers phones and schedules appointments
Manages medical records and ensures correspondence is processed
Responsible for waiting room management and cleanliness
Work with back-office staff to ensure smooth patient flow
Resolve service issues and complaints
Assist co-workers and team members with duties
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a healthcare setting
Preferred Qualifications
1+ years working experience in a medical front office position
Experience working with medical insurance
Advanced level of proficiency with Microsoft Office
Knowledge of EMR software
Knowledge of medical terminology
Benefits & Perks
Paid Time Off with accrual starting from the first pay periodMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits like pet insurance and legal insurance