Join Staples as a Customer Service Representative at Quill.com, where you will build long-term relationships with customers, manage accounts, and drive sales while delivering exceptional service. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute to a team that values integrity and customer satisfaction.
Key Responsibilities
Primary point of contact and build long-term relationships with customers
Manage book of business through productivity and pipeline management
Collaborate with internal business partners
Keep current clients satisfied and deliver exceptional client service
Manage existing customer accounts to drive sales and achieve profit margins
Meet or exceed productivity metrics and goals
Build and develop internal and external business relationships
Make outbound sales calls to grow customer base
Educate customers on products, programs, and consolidation opportunities
Required Qualifications
High school diploma or G.E.D
6 months+ of relevant experience in sales or customer service role
Effective communication (oral and written) and relationship building skills
Ability to work on-site at Lincolnshire, IL location at least 4 days per week
Preferred Qualifications
Proven account management or other relevant experience
Bachelor's Degree
Benefits & Perks
Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)Online and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs