US Virtual - Inbound Customer Care Specialist (Sales Focused)
VXI Global Solutions
Oklahoma City, OK
1 month ago
$17.31/hour
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Job Description
Join VXI Global Solutions as a Customer Care Specialist, where you'll support a leading tech brand by guiding customers through their buying journey. This remote role blends service and sales, allowing you to help customers find the best solutions while delivering exceptional service.
Key Responsibilities
Handle 30-40 inbound calls per day with professionalism and enthusiasm
Provide personalized product recommendations and complete transactions
Resolve customer inquiries efficiently while delivering exceptional service
Translate technical information into simple, customer-friendly language
Actively listen to identify needs and tailor solutions accordingly
Adapt to a fast-paced sales environment and evolving technology offerings
Maintain high energy and empathy in every interaction
Required Qualifications
Minimum 2 years in a customer-facing sales or service role
Excellent verbal and written communication skills
Strong interpersonal skills and emotional intelligence
Ability to work independently and make confident decisions
Proficient in using digital devices (Mac, iOS, etc.)
Basic troubleshooting experience for common tech issues
Typing speed of at least 42 WPM with 95%+ accuracy
Flexible availability, including evenings, weekends, and holidays
Preferred Qualifications
Bachelor's degree or equivalent work experience
Digital media experience (music, photography, video) is a plus
Comfortable working in a dynamic, sometimes ambiguous environment
Benefits & Perks
$17.31/hour pay100% paid trainingMedical, dental, vision & life insurance options availableReferral bonus: Earn $20 on every paycheck per active referral-no capExclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines)Career advancement and skill development opportunitiesRemote work benefits