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Job Description
Join Disney Live Entertainment as an Entertainment Event Specialist, where you'll play a key role in managing character events, ensuring seamless execution while upholding brand integrity. Collaborate with a diverse team to create magical experiences for guests at Disney theme parks and beyond.
Key Responsibilities
Managing and processing requests for all Character Special Events and mini-production events
Facilitate arrangements for requests considering Brand and Usage Guidelines, Cast needs, Guest expectations, and Client business objectives
Provide timely follow-up and thorough tracking of requests using Microsoft Office tools
Respond to e-mails and incoming calls within the same day or within 24 hours
Create budget estimates for projects and events
Initiate schedule requests to the Labor Team
Make informed decisions within the scope of the role
Required Qualifications
Expertise in Character Use Guidelines and Department Operations
Strong understanding of Character Brand integrity and collective bargaining agreements
Knowledge of the Character STCU agreement
Experience with budgeting and financial accuracy
Proven ability to manage schedules and resources effectively
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Teams, Jira, Smartsheet, and SharePoint
Exceptional organizational and time management skills with attention to detail
Excellent written and verbal communication skills, including professional phone etiquette
Ability to build and maintain positive working relationships with Cast Members and Clients at all levels
Capacity to handle confidential information responsibly
Adaptability to work in an office environment and a flexible schedule, including overtime when needed
Preferred Qualifications
2+ years' Walt Disney World Resort Character Department experience
Knowledge of Walt Disney World property and property-wide Entertainment offerings
Administrative experience
Demonstrated knowledge of eR2, SAP, and EISS
Benefits & Perks
Health and savings benefitsEducational opportunitiesSpecial extras provided by Disney