Financial Counselor, Patient Access - Mukwonago, WI
Optum
Mukwonago, WI
13 days ago
$16.88 - $33.22
Job Description
Join Optum as a Financial Counselor in Mukwonago, WI, where you'll assist patients in managing their financial concerns and enhance healthcare access through effective counseling. Be part of a dedicated team committed to improving community well-being while enjoying a supportive work environment.
Key Responsibilities
Screen patients for healthcare coverage or financial assistance opportunities
Counsel patients on financial responsibility and assess suitability for in-house programs
Perform daily checks of qualifying inpatients and assess/offers financial assistance
Act as liaison with various departments for financial options and counseling
Record and prepare statistics for financial assistance programs
Maximize revenue collections and minimize accounts receivable losses
Maintain a safe environment and comply with policies and procedures
Required Qualifications
High School Diploma/GED (or higher)
2+ years of previous customer service experience in a healthcare setting, accounting or related field
Intermediate level of proficiency with Microsoft Office Products
Ability to travel to other local sites as needed (25-30 mins travel time)
Ability to work Monday - Friday, 11:30am - 8:00pm
Must be 18 years of age or older
Preferred Qualifications
Associate’s Degree in Healthcare Administration, Finance, Business, or a related field
2+ years of customer service experience in a hospital setting
Actively supports patient-centered care with respect for the diversity of human experience
Verbal and written aptitude for adequate communication with the public and healthcare professionals
Knowledge of medical terminology
Experience with electronic medical records system
Benefits & Perks
4 – 6 weeks of paid trainingComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution