Finance Manager - Cash Management

Join to apply for the Financial Center Manager role at Berkshire Bank Join to apply for the Financial Center Manager role at Berkshire Bank Division: Retail Banking Department: Various – Branch Network Reports to: FVP, Regional Financial Center Manager Leverage your leadership and communication skills to grow the Bank through our products and services and maintain operational excellence while ensuring an exceptional client experience as the leader of your financial center. Develops Business: educates clients on products/services and advises appropriately based on needs, capitalizes on cross-selling opportunities. Provides leadership and coaching to all team members in order to achieve quarterly branch goals via team meetings, in-branch campaigns and teller referrals. Refers business to other departments through the Company’s SalesForce referral system. Represents Bank in appropriate community organizations and lives the company’s corporate social responsibility values. Attends Chamber and outside events as a Bank representative for networking opportunity. Manages Financial Center Sales & Operations: stays abreast of new products/services/promotions. Educates and trains staff, maintains awareness of Federal/state banking regulations. Ensures team executes Financial Center Consistency standards and provides an exceptional client experience. Excel at client service skills at all times to promote a positive brand image for Bank through face to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Promotes process improvement and expense control initiatives. Ensures proper appearance of branch, maintenance of equipment, appropriate inventory/supply levels. Ensures branch/staff conformity and adherence to compliance, security and operations policies and procedures to ensure operational excellence. Performs Supervisory Duties: coaching, performance management and people development, salary adjustments, transfers, resolves personnel problems, advises, and counsels subordinates, delegates workload, conducts team meetings. Ensures staff is highly skilled, cross-trained as needed, and motivated to meet financial center goals and objectives. Serves as part of Loan Origination Process: answers client inquiries, collects information, processes loan applications (i.e. Consumer, Mortgages (referred), Home Equity, & Small Business Loans), performs loan closings where applicable. Responds to Routine Legal Issues: Powers of Attorney, estates, trusts. Lives Berkshire Bank’s Be FIRST values and is a champion of corporate social responsibility and ethical standards. Utilizes client service skills to determine and meet client needs and performs more complex or unusual client operations. Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Financial Center Manager or AVP, Financial Center Manager level is designated based on a combination of many factors, as well as individual branch needs and individual manager performance and capabilities. Deposit Size Customer/Business Development Staff Development & Performance Management Financial Center Efficiency Financial Center Audit Results Customer Experience Rating Overall Financial Center Performance Manager’s Overall Performance Associate’s Degree preferred or equivalent work experience 5 years of experience in branch banking ~ Customer service/sales skills Technically proficient in operations & procedures Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Employment type Full-time Job function Finance and Sales Industries Banking, Financial Services, and Consumer Services Referrals increase your chances of interviewing at Berkshire Bank by 2x Get notified about new Financial Center Manager jobs in Arlington, VT . Branch Manager II New Markets - Jackson Heights Branch We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #