Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you'll play a vital role in providing exceptional customer service. In a dynamic and engaging remote environment, you'll respond to customer inquiries and help navigate their insurance needs while enjoying comprehensive benefits and growth opportunities.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms