As a Branch Manager at Citizens, you will lead your team to deliver exceptional customer experiences and drive sales growth. Your role will involve creating a customer-centric culture, developing talent, and engaging with the community to foster lasting relationships.
Key Responsibilities
Lead team in exceeding customer expectations
Spearhead branch performance and sales growth
Create a customer-centric culture
Develop coaching plans for team performance
Communicate business priorities effectively
Build and deepen customer relationships in the community
Required Qualifications
High School diploma or equivalent
Leadership experience in sales management
4 years sales management experience in Retail or Branch Banking
Successful record of managing objectives in a profit and loss environment
Drive exceptional customer experience through customer satisfaction
Maintain partnerships with community organizations
Compliance with SAFE Act requirements
Preferred Qualifications
Associate’s or Bachelor’s degree
Experience in retail banking
Talent sourcing & assessment skills
Benefits & Perks
Comprehensive medical, dental, and vision coverageRetirement benefitsMaternity/paternity leaveFlexible work arrangementsEducation reimbursementWellness programsPaid time off exceeding mandatory requirements