Join Great Wolf Lodge as a Retail and Attractions Supervisor to lead daily operations, enhance guest experiences, and support team development. You'll play a vital role in maximizing profitability while ensuring safety and service excellence.
Key Responsibilities
Supervises daily retail and attractions operations including gift shops, arcade, attractions, and vending
Provides coaching, encouragement, and recognition to pack members
Collaborates with leadership in performance management of the department
Responds to guest concerns and escalates feedback as appropriate
Ensures completion of guest requests and concerns
Participates in scheduling staff and labor management
Conducts daily meetings with pack members
Monitors performance and provides coaching
Ensures retail outlets and attractions are organized and stocked
Participates in recruitment and selection of talent
Partners with leaders to develop action plans related to guest service
Maintains quality operation and compliance with safety standards
Required Qualifications
High School diploma or GED
Minimum of 1 year previous experience in Retail
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed
Preferred Qualifications
Associate's degree or higher in hospitality or related field
Experience in a previous retail or hospitality leadership role
Previous hotel experience, preferably in a large family resort or hotel