Bilingual-Customer Service Representative- Chat Billing
SPECTRUM
El Paso, TX
2 days ago
$20/hour
Job Description
Join Spectrum as a Bilingual Customer Service Representative in our dynamic team, using your communication skills to assist customers with billing inquiries through chat. You’ll have the chance to make a positive impact while working in a supportive environment that values your growth.
Key Responsibilities
Interact with customers through a web-based chat platform
Handle questions and concerns related to billing and payments
Process orders, update accounts, and address subscriber complaints
Maintain positive customer relationships and create best-in-class experiences
Required Qualifications
High school diploma or equivalent
Ability to work a variety of schedules including nights, weekends, and holidays
Ability to read, write, speak and understand English and Spanish
Preferred Qualifications
1+ year previous customer service experience
Experience in cable or telecommunications call centers
MS Office and personal computer skills
Communication, dependability, multi-tasking, typing, customer service skills
Problem-solving, critical thinking, attention to detail, resilient abilities
Benefits & Perks
Generous starting pay of $20 per hourPaid training and coachingComprehensive benefits package