Join CroppMetcalfe as a Dispatcher and play a crucial role in coordinating field technicians to ensure timely service and excellent customer satisfaction. This full-time position offers opportunities for professional growth and a supportive work environment.
Key Responsibilities
Coordinate daily scheduling and dispatching of field technicians
Answer incoming phone calls and assist or route calls
Receive and prioritize service requests from customers
Utilize dispatching software for scheduling
Monitor technicians' schedules and job progress
Act as main point of contact between customers and field staff
Maintain customer records and update account information
Ensure compliance with CPI regulations for payments
Maintain knowledge of company products and services
Required Qualifications
High school diploma or equivalent
1-year experience in dispatch or coordinating environment
Proficiency in computers and related systems
Excellent customer-service and communication skills
Ability to multi-task in a fast-paced environment
Organizational and time-management skills
Preferred Qualifications
Knowledge of the HVAC/Refrigeration Industry
Benefits & Perks
Competitive Pay with incentive opportunitiesPaid Time Off and Company Holiday PayMedical/Dental/Vision Insurance401(k) Retirement Savings Plan with company matchingLife Insurance optionsShort-term and Long-term disability insuranceSupplemental benefit programsWorld Class Training opportunitiesCareer Development opportunities