C

Dispatcher

CroppMetcalfe-Fairfax - Service Experts

Fairfax, VA
15 hours ago
$40k - $55k

Job Description

Join CroppMetcalfe as a Dispatcher and play a crucial role in coordinating field technicians to ensure timely service and excellent customer satisfaction. This full-time position offers opportunities for professional growth and a supportive work environment.

Key Responsibilities

  • Coordinate daily scheduling and dispatching of field technicians
  • Answer incoming phone calls and assist or route calls
  • Receive and prioritize service requests from customers
  • Utilize dispatching software for scheduling
  • Monitor technicians' schedules and job progress
  • Act as main point of contact between customers and field staff
  • Maintain customer records and update account information
  • Ensure compliance with CPI regulations for payments
  • Maintain knowledge of company products and services

Required Qualifications

  • High school diploma or equivalent
  • 1-year experience in dispatch or coordinating environment
  • Proficiency in computers and related systems
  • Excellent customer-service and communication skills
  • Ability to multi-task in a fast-paced environment
  • Organizational and time-management skills

Preferred Qualifications

  • Knowledge of the HVAC/Refrigeration Industry

Benefits & Perks

Competitive Pay with incentive opportunitiesPaid Time Off and Company Holiday PayMedical/Dental/Vision Insurance401(k) Retirement Savings Plan with company matchingLife Insurance optionsShort-term and Long-term disability insuranceSupplemental benefit programsWorld Class Training opportunitiesCareer Development opportunities